“When my father needed in-home care, I am so grateful we were introduced to Journey Nursing Services. They have ensured the on-boarding process was streamlined, in a time when we were overworked and overwhelmed. It seemed like medical tasks were consuming all my time with him. Now that Dad has regular caregivers helping us in our home every day, I am beginning to get my life back. Now, instead of primarily being his caregiver, I can go back to being his daughter. I am enjoying this precious, irreplaceable time with him.”
~ Lisa L.
“I am pleased to write this recommendation for Journey Nursing Services. Leadership and organization standards such as honor, competency, quality and compassion begin at the top. Heather Russell has created such a home health care agency. I have required home care for many years, having known Heather for several years and received direct care from her prior to the establishment of Journey Nursing Services. Currently, Journey Nursing Services provides nurse delegation for caregivers assisting me from another great agency. The nurse delegator is a fine lady who observes, guides and delegates those qualified in an excellent manner. Communication and coordination are smooth. Their documents and organization are top-notch, even the client book is excellent. Additionally, I appreciate that I was called a few weeks after beginning services to confirm I was happy and inquire if any improvements could be made. Were I to require further assistance or support, locally owned Journey Nursing Services would be my first call.”
~ Kirk H.
“I have to tell you how thankful we are to have discovered your amazing Journey Nursing Services. Your RN’s are lifesavers and the two who have been out to take care of my husband are the sweetest, most knowledgeable and trustworthy helpers we could ever hope for. Your service is the best and we can’t thank you all enough!!”
~ Shari B
“Using Journey Nursing Services saved my sanity. They worked seamlessly with my loved one’s schedule to provide thoughtful timely care during a critical time. Knowing that my loved one was being professionally looked after while I had to be out of state gave me the peace of mind I desperately needed. Additionally, the leadership at Journey is top notch!”
~ K. Koball
“In September of 2020, one of the worse years ANY of us has ever had, I was given a catastrophic diagnosis of a rare disease that is 100% terminal, and no treatment. I was told the life expectancy for my diagnosis was 2-5 years, and that I would become unable to move, to speak, and eventually to breathe on my own. My mind turned upside down, as my husband and I began planning for my care.
I called Heather Russell, RN at Journey Nursing Services and explained my situation. She not only knew about my rare disease, but she had also worked with other people with my condition. Heather made me feel safe, secure and confident that with her help, I could navigate my illness and medical needs as I progressed. I asked if she could assist if I chose a Trach and Vent option and she said with the greatest compassion in her voice, “I’ll get you home safe and sound.” No words can describe the relief I felt. Her knowledge, “can do” attitude and enormous compassion took the weight of the world off my shoulders.
I was treated with pure respect. I was listened to. I was given information on next steps and options.
I would highly recommend Journey Nursing Services to any family member, friend or patient that is in need of professional, reliable and compassionate home care.”
~ D. Whitney
“I am pleased to write this recommendation for Heather Russel and her team at Journey Nursing Services. I have had the pleasure of knowing Heather for quite some time and have been using her delegation services for the past 9 months. As a nurse myself for the past 16 years, I expect high quality care and competence from a nurse delegator.
Heather exemplifies a strong work ethic and expert knowledge in her field. She is very thorough and always available to answer any questions that may arise. If one were to ask what I felt her best quality was, I would say compassion.
There are many examples of the great work she does, but the one that always comes to mind was that of a delegation that we needed very quickly for a hospice client. Heather went out at night to delegate for us as the family reported the client was in pain and they were not comfortable giving him medication. Heather arrived to delegate the medication administration for our caregiver and
found that the pain was not pain that could be managed at home. Heather took it upon herself, with help from our Client Care Manager, to help facilitate a direct admit via ambulance to the Hospice facility so that the client could have much needed pain relief. The family and our agency will forever be grateful for this.
Having Heather and Journey Nursing Services has been an added asset to not only Home Care Assistance, but to our clients. Her delegation has allowed our care providers to complete tasks that would otherwise have to be handled by a nurse.”
~ A. Williams BHA, LPN