Priority: Safety & Respect
Communication with Staff: call 425 689-1212
Staff and families need to make sure that all communication with clients goes through the main office. Whenever you need to make a scheduling change, modify a plan of care, or speak with someone, please make a phone call to the main office, and they will direct your call to the appropriate person.
It’s important not to contact staff members directly, unless it’s to return a phone call. Using personal phone numbers or texting is not the preferred method to communicate with the main office, as employees may be out of the office due to vacation or illness, and messages may not be received promptly.
However, there is always an on-call person available. If you have an urgent issue, leave a message with the on-call staff, and they will arrange for a callback immediately. If you have called in with short notice and haven’t received a call back within 15 minutes, please call again.
Scheduling:
If you need to make any changes to your schedule, please contact the office directly. This includes instances where a shift needs to be canceled due to hospitalization, a doctor’s appointment, or any family-related reasons. It’s important that scheduling changes do not go through the staff member directly, as this can lead to complications and may make it difficult to find a replacement if necessary.
